Ombudsmen

Ombudsmen

An Ombudsman is a person who can investigate and resolve disputes between people & government. This is a free service.

Australian Financial Complaints Authority
Tel: 1800 931 678
Email: info@afca.org.au
Web: https://www.afca.org.au/
Hours: 9:00am-5:00pm AEST/AEDT weekdays
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Commonwealth Ombudsman
Tel: 1300 362 072
Web: www.ombudsman.gov.au
Hours: 10.30am – 3pm Monday-Friday except public holidays.

Energy & Water Ombudsman NSW (EWON)
Tel: 1800 246 545
Web: www.ewon.com.au
Hours: Monday to Friday 9am-5pm excluding public holidays.
The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution scheme for consumers and small business who are experiencing difficulties with their electricity and gas customers in NSW, and some water customers.
EWON can investigate a wide range of complaints, including:

• disputed accounts, high bills and contracts
• debts, arrears and payment plans
• disconnection or restriction of supply
• actions of a provider that affect your property
• reliability and quality of supply
• marketing practices and transfer issues
• poor customer service
• concealed leaks …….to name a few

EWON can also assist community organisations with speakers, consumer articles and resources for events.
Please do not hesitate to contact community@ewon.com.au

Fair Work Ombudsman
Tel: 13 13 94
Web: www.fairwork.gov.au
Hours: 8am-5.30 pm Monday-Friday except public holidays.

Ombudsman New South Wales
Tel: 1800 451 524
Email: nswombo@ombo.nsw.gov.au
Web: www.ombo.nsw.gov.au
Hours: 9am-5pm Monday-Friday except public holidays.

Private Health Insurance Ombudsman
Tel: 1300 362 072
Web: www.ombudsman.gov.au
Hours: 9am-5pm Monday-Friday except public holidays.

Telecommunications Industry Ombudsman
Tel: 1800 062 058
Web: www.tio.com.au
Hours: 9:00am to 5pm Monday to Friday